JACY provides its customers with the highest quality of service. We ask that you contact us if there are any imperfections or discrepancies within 24 hours of receipt of the product.

If you are not completely satisfied with the item you have purchased, you may return it within 2 weeks of the receipt of the product.

Items purchased as gifts during November and December can be returned until January 8th. All terms and conditions below still apply. 

How to return or exchange an item:

  • Use the Contact us page to request an RMA Number and a RMA Form. You can also call (1-888-865-6350) or email (info@jacy.net) us directly. 
  • Once we receive the completed RMA form we will email you a prepaid label so you can ship your return back to us at no cost. 
  • Make sure you include all of the original paperwork and packaging in the box.

Any item returned without an RMA number will not be accepted and will be sent back at the buyer's expense.

All returned items must be received in original, new condition with their original box and all paperwork intact. Items must be unaltered with the manufacturer tags, serial numbers and protective stickers also intact. Please note that we will not accept any items with scratches, marks, blemishes or if the security tag has been removed, tampered with or altered in any manner.

Please note that RMA numbers are only valid for 10 days after issuance and that we do not allow returns or refunds for items purchased somewhere other than this site. Please allow up to 10 business days for processing a refund.